FAQs

Frequently asked questions

TICKETS

What are the age groups for a Child and Senior tickets?

A Child ticket is 3 to 11 and a Senior ticket is 55+. Children under 2 who do not require a seat are free.

Where can I find information on pricing?

Pricing varies by location. Please visit the Theatre Info page for all details on pricing.

What are the matinee showtimes?

Matinee showtimes are all showtimes before 6:00pm.

What is the convenience fee for?

To guarantee you are able to get your tickets to the hottest movies before they sellout we offer the convenience of purchasing tickets online and through our app. To ensure we are able to maintain this service for our valued guests, we charge a small fee per ticket. The charge per ticket is displayed in the Order Summary page during the booking process. For ticket refunds, convenience fees for online ticket purchases will not be refunded.

REFUNDS

How do I get a refund for tickets I was unable to use?

Because we do not store full credit card numbers, all refunds must be processed in person directly at the theatre the tickets were purchased for prior to the show time. The theatre will need the booking / confirmation number or the date & time of the purchase as well as the first six and the last four digits of the credit card used to make the purchase.  Convenience fees for online ticket purchases will not be refunded.

I was double charged, how do I get a refund?

Because we do not store full credit card numbers, all refunds must be processed in person directly at the theatre the tickets were purchased for prior to the show time. The theatre will need the date & time of the purchase as well as the first six and the last four digits of the credit card used to make the purchase.

Gift Cards

How can I purchase a gift card?

Physical gift cards can be purchased in person at any of our locations. EGift Cards can be purchased online here.

How do I check my gift card balance?

Both physical Gift Card and eGift Card balances can be checked HERE.

GTC Reel Rewards

How do I sign up?

Click HERE to sign up.  What are you waiting for?  It's free!

Is there a fee to join?

No, not at all! You can sigh up HERE or on the GTC movies app! 

How do I earn points?

Reel Rewards is a card-less program where the ten digit phone number associated with your account acts as your “card number". To receive points for purchases made in person at the theatre, give your ten digit phone number or name to the theatre staff to receive rewards points for those purchases.  To receive points for purchases made online, create a "Web Account" then log into your "Web Account" when prompted during your online purchase. You will earn 10 Reward Points for every dollar you spend at Georgia Theatre Company.

How to I keep track of my rewards points?

GTC Reel Rewards points can be found in several places:

  • online at www.gtcmovies.com/loyalty (once you log in, your current point balance will appear near the top of the page in red)
  • on the GTC Movies App (make sure to log into loyalty located in the menu options)
  • at an in-theater kiosk by entering the phone number associated with your rewards account 
  • at the theatre by asking a cashier for your rewards points balance.

NOTE: Rewards points may take up to 24 hours to post to your account.

What can I redeem my points for?

Redeem 2000 points for one (1) Movie Ticket OR 1000 points for one (1) Concession Combo # 2 (Medium Popcorn & Large Drink-a $10.50 value!) OR one (1) Concession Item.

Is there a maximum amount of points I can earn in one day?

Yes, there is a $200 (2000 points) cap per day for earning rewards points.

What additional perks are there for being enrolled in GTC Reel Rewards?
  • Free size upgrades on popcorn and fountain drinks
    Members may upgrade all popcorn and fountain drinks to the next size for free (excludes ICEES)
  • $2.00 Tuesdays
    $2.00 Small Popcorn and $2.00 Small Drink available to members EVERY Tuesday! (excludes ICEES)
  • Free Movie Ticket for your birthday
    One (1) free admission available for use 7 days before and 7 days after your birthday. 

 

How do I redeem my free Birthday ticket?

Your free Birthday ticket is valid 7 days before through 7 days after your Birthday.  We will not mail or email you anything that you need to present, just simply provide your cashier with your ten digit phone number to redeem.

Will I earn points for Fandango ticket purchases?

No, Rewards Points will only be earned on purchases made on the GTCmovies.com website and in theatre. 

I gave my Reel Rewards account information to the cashier, but I do not see the points on my loyalty account? How do I receive the points for my purchase?

To receive points for a transaction please fill out the customer service form on the Contact Us page. Please include the theatre name & the transaction number from the receipt or ticket stub in your email to customer service. Please note that the transaction must have occurred within the last 30 days to receive rewards points for your purchase.

Additional Questions

How do I book a Birthday partyat the theatre?

Party information and bookings are done directly through the theatre. Please contact your theatre directly for more information.

Is outside food and drink permitted inside the theatre?

No outside food or drink is permitted in the theatre.

What are the theatre's hours?

Theatre opens 30 min before the first show time, and closes 30 min after the last showtime begins. Concession is available until 30 min after the last show time begins.

When will movie titles and times be posted?

Movie titles and times are typically updated weekly by 6:00 PM on Tuesday.